Locked out of premises

If a tenant has breached the terms of their lease agreement and has not rectified the breach in accordance with a correctly served Notice to Remedy Breach, the landlord may lock them out.

Important facts

  • In certain circumstances landlords may lawfully lock out tenants from commercial and retail premises.
  • Courts have jurisdiction to decide the validity of notices and whether a lock out was lawful.
  • QCAT can make an interim/injunction order under the Retail Shop Leases Act 1994 if a situation emerges that requires urgent action.
  • QCAT does not have jurisdiction to hear matters involving a commercial (non-retail shop) lease.
  • Lockout of the premises may also be due to the lease having been terminated.

Prior notice

Generally, landlords cannot take possession and re-enter (lock out) a tenant of the premises without providing notice.

  • Specific conditions outlined in the lease agreement typically grant the right of reentry to the landlord.
  • The Property Law Act 1974 sets out the procedures for a landlord to provide notice to the tenant to exercise their right of reentry or forfeiture of a lease.
  • If an invalid notice was relied upon by the landlord for a ‘lock out’, a tenant may have a right to compensation.


Both the tenant and the landlord have obligations outlined in the lease agreement that they must adhere to. When a commercial or retail tenant has been locked out, the terms of the lease may stipulate:

  • Any items left in the premises become the property of the landlord.
  • Access must be granted for removal or disposal of perishable items.
  • A timeframe to remove assets and equipment from the premises.
  • Tenants to remove fixtures, fittings and furnishings after the lease has ended.

Negotiating the return of personal items can be very important. Landlords (if asked) may allow removal of:

  • Customer property,
  • Staff property or tools,
  • Personal belongings,
  • Tools that might allow you to keep earning an income,
  • Goods held on consignment,
  • Equipment provided under contract (e.g. supplier fridges) or leased equipment.

If the tenant has given a personal guarantee for the lease (and potentially also given a personal guarantee for the stock, plant, and equipment still in the premises), there may also be a risk to the tenant’s personal assets.

Items in the PPSR

If landlords and tenants have personal property security interests registered on the Personal Property Securities Register (the PPSR) they may be subject to different obligations in relation to that/those security interests.

Impact of lock out

The financial and legal implications of being locked out can be serious and significant not just for you but also any guarantor under the lease. Impacts may include costs for damages, termination of the lease, any possessions inside seized or sold, costs to ‘make good’ the premises, forfeiture of any bond or bank guarantee, and reputational damage with staff and customers.

Lock out response

If you find yourself locked out, consider the following steps:

  • Seek legal advice immediately.
  • Assess whether the landlord’s actions are consistent with the lease.
  • Assess the viability of pursuing legal proceedings for relief or compensation.
  • Apply to QCAT or a court for urgent relief or to QSBC for a mediation to negotiate an end to disputes.
  • Communicate politely and assertively
  • Communicate with staff and customers.
  • Keep detailed records.

The conditions granting the landlord the right of re-entry can vary considerably from lease to lease.

Top tips

  • Tenants should seek urgent legal advice from a qualified attorney experienced in property and tenancy law.
  • The QSBC may be able to offer mediation; however, it may not be suitable, or required, in urgent situations.
  • The QCAT website explains the process for
  • making an application for interim/injunction orders.

Locked out without notice

If you find yourself locked out without the proper notice, consider the following steps:

  • Seek legal advice immediately.
  • Assess the viability of pursuing legal proceedings for relief or compensation.
  • Assess whether the landlord’s actions are consistent with the lease.
  • Talk to the landlord about how you can work together to find a resolution.
  • Keep detailed records in case legal action becomes necessary.

More information

Contact the QSBC by submitting an online enquiry or calling 1300 312 344.

Download the Locked out of premises factsheet.