Small business stories

Small businesses are the lifeblood of our communities, and as a business owner it is often hard to keep on top of everything. It can be difficult to find the right support and even more challenging finding the time to work through any issues.

Help is available! Our team, our small business friendly partners and a range of support services are able to assist you – whatever the challenge.

The Small Business Commissioner considers a small business to be a business that identifies as a small business and would reasonably be considered small regardless of structure1.
1This is the Small Business Commissioner’s operational policy in relation to the definition of a small business.

Small businesses define our identity as a place, a region and a destination. Small businesses create local jobs and provide essential goods and services, both to the community and to larger organisations. They drive regional economic development and make up the backbone of the supply chains of major projects.

As of 30 June 2021


small businesses in Queensland


of all businesses in the state are small businesses


of small businesses are non-employing

More small businesses are in regional Queensland than in the greater Brisbane area.

The 459,094 small businesses in Queensland accounts for 13% of all Australian small businesses1, compared to 20% of Australia’s population that live in the state2.

Of those:

  • 59% of small businesses are non-employing
  • 29% have 1-4 employees
  • 9% have 5-19 employees
  • 2% have 20-99 employees

The top 10 industries for small businesses

1 For the purpose of this data, small businesses are defined as those employing fewer than 100 people in line with the Australian Small Business and Family Enterprise Act 2015 definition of small businesses. These numbers are from the Australian Bureau of Statistics (2022), Counts of Australian Businesses, including Entries and Exits, custom request.
2 Calculated using Australian Bureau of Statistics (2021), Regional Population, accessed 22 August 2022.

Assistance stories

The following stories are about Queensland small businesses that we have helped navigate challenges and find solutions. We hope you find their case studies helpful in resolving your issues.

How a retail and commercial tenant advocate can help you

A retail and commercial tenant advocate simply put is someone who gives advice to commercial...
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Decision makers in a dispute

When parties go to mediation the best outcomes are always achieved when the decision-makers participate...
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Connecting businesses with appropriate information / agencies

A small business owner who operates a social enterprise contacted the QSBC in relation to...
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Small Business Friendly stories

Members of the Small Business Friendly (SBF) program are committed to enhancing the operating environment for small businesses. The following stories showcase the work SBF Program members have done to help small businesses.

How a retail and commercial tenant advocate can help you

A retail and commercial tenant advocate simply put is someone who gives advice to commercial...
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We interview these proud female regional Queensland small business owners and operators on International Women's Day

Celebrating these female-led small businesses on IWD

To celebrate International Women’s Day (IWD), we spoke to two proud female small business owners...
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Dominique Lamb, Small Business Commissioner

From the Commissioner – February 2023

Thank you for the warm reception we have received in the regions this month -...
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QSBC customer testimonials


“QSBC have been helping me navigate a very emotional stressful upheaval in my life…

I just wanted to say thank you to you and your staff at QSBC. I have been treated with kindness, support and empathy.

They are truly the right people for their jobs. Thank you.”

Café owner with a leasing dispute

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“You are amazing at what you do, thank you ever so much! Regardless of the outcome the fact that you are helping me is overwhelming and muchly appreciated.”

Leisure activity small business owner experiencing financial hardship

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“Congratulations on having your appointment being made permanent so you can keep up the great work, it’s the best Christmas present the people of Queensland could have hoped for!

Even if they don’t know it yet and the work you and your office does has a direct and positive impact on a huge number of people and that impact naturally flows on to others around them. From the call centre operators up, everyone has been unfailingly helpful, professional, and pleasant to deal with; and the net result is that your office is a pleasure to deal with, and amazingly efficient.”


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“I’m sure the small businesses are very appreciative of the work done by your office to simplify the support available which, as you say, is a great deal of information to comprehend.”

Chief Executive Officer of a major property management group



“Thank you for meeting with us recently to discuss the recommendations of the Patents Accessibility Review (‘PAR’) on arbitration services for patent disputes. My team and I are grateful for the views and experience you and your colleague Luke shared with us during our meeting.

These discussions will help inform the [Australian] Government’s decisions regarding the recommendations.”

Senior Executive of a federal government agency