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The Small Business Friendly Program

The Queensland Small Business Commissioner’s Small Business Friendly (SBF) Program brings people together to enhance the operating environment to help small and family businesses thrive. 

  • Being more small business friendly requires leadership and a whole of organisation effort to work collaboratively with small business.
  • Members sign a commitment to be small business friendly and to continuously improving what they do.
  • The program provides a network and tools to increase awareness, share ideas, improve support, and reduce barriers.
  • It is about putting people at the centre of our efforts, continuously learning, and finding ways to do things differently.

The Small Business Friendly Commitment

Members of the program commit to working with small businesses, industry, community, and government to be more small business friendly by signing the Small Business Friendly Commitment which includes 5 core principles and 15 deliverables.

Uplifting the capability of small businesses
  • Providing support and guidance to improve capabilities
  • Helping improve digital literacy and drive the use of technology
  • Promoting opportunities to grow skills and workforce.
Fostering ecosystems that help small businesses thrive
  • Actively communicating and engaging with small businesses
  • Enhancing policies, practices and minimising red tape
  • Building resilience to respond and recover from disasters and major business disruptions
Promoting small businesses and vibrant economies
  • Promoting opportunities and raising the profile of small businesses
  • Supporting place-making and the creation of circular economies
  • Supporting trusted networks that help small businesses learn and succeed
Enabling small business development and success
  • Creating an annual small business action plan (or equivalent)
  • Developing our understanding of the economic environment
  • Championing small business investment and procurement
Working together for small business
  • Advocating about challenges and opportunities facing small businesses
  • Collaborating and partnering to enhance the operating environment for small business
  • Monitoring and reporting on our performance

Members of the program must also meet the membership requirements including:

  • Authorising an organisational representative and proxy to champion the commitment
  • Implementing an annual Small Business Action Plan, or equivalent, each financial year
  • Actively participating in at least four SBF Program activities each financial year
  • Attending the SBF Program Annual Conference in person or virtually
  • Publicly promoting local small business initiatives
  • Submitting a financial year Annual Report to the QSBC by 30 September each year.

To find out more about the SBF Program or about joining the SBF family, contact the Office of the Queensland Small Business Commissioner by email to [email protected]